At Tile & Stone Gallery, we pride ourselves on our exemplary customer service and we are proud of our ability to provide the highest quality products to our many happy and satisfied customers across the UK. This blog demonstrates just one example of the level of service that we provide and our commitment to ensuring we exceed our customers’ expectations, helping them to realise the project of their dreams.
Emma arrived through our Bury St Edmunds showroom looking for a feature wall piece to go behind her freestanding bath. Emma had a few ideas about geometric tiles and mosaics but she was unable to find something that took her breath away and matched exactly what she had envisioned for her bathroom when walking around the showroom.
After speaking to the customer about her visions and idea for the feature wall, our Bury St Edmunds Showroom started to look through their selection of supplier catalogues. This is when they noticed a section in one of our new catalogues on ‘Triangles’. From the initial picture the customer liked the geometric look, on the next page she spotted an image, which we noticed was isosceles triangles making up a ‘Map of the World’. Instantly the customer fell in love with this idea. Emma and her family are keen travellers, so she had found the perfect feature wall to represent her family. To make Emma’s dream tiling project a reality and as simple as possible, our supplier offered Emma and Tile & Stone Gallery a complete design service and numbered each sheet to make installation easy and hassle-free.
Our Bury St Edmunds showroom had samples to help choose the colours as options were endless, but after a few weeks of backwards and forwards, they have done it. Tile & Stone Gallery were able to offer a completely bespoke and unique product to Emma which perfectly suits her and her family’s personality to create a stunning and eye-catching feature wall that will be a talking point to visitors for years to come.
For more information on our latest ranges visit your local Tile & Stone Gallery showroom. If you have any questions or would like to make your dream tile project come to life just like Emma, then please feel free to get in touch or visit one of our showrooms and talk to our staff who will be happy to help. If you’re looking for the inspiration needed to make your dream home come true, visit our Inspiration page. If you’ve finished your project, we would love to see some photos, share them with us on Instagram at @tileandstoneuk.
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